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Apologies for the inconvenience caused by your late arrival. We make every effort to accommodate tardy clients, but please understand that your delay may affect our other appointments. Our schedule operates on tight 15-minute intervals, so if you're more than 5 minutes behind, we may need to reschedule.
If you've booked multiple services and you're running late, you might have to skip parts of your appointment to stay on track. It's best to arrive 5 to 10 minutes early to complete paperwork and use the restroom. If you know you'll be late, give us a call so we can adjust accordingly.
Confirmation reminders are sent prior to your appointment, and your response is required within 24 hours of your scheduled time. Failure to confirm may result in cancellation.
Booking ahead is advised due to our busy schedule. Please plan around your menstrual cycle, as we don't cancel appointments for that reason.
A 24-hour notice is required for cancellations lasting 45 minutes or more, and 5 hours for shorter services. Habitual last-minute cancellations may incur a 50% charge.
No-shows will be charged 50% of the booked service. Two reminders are sent, but it's your responsibility to confirm and remember your appointment.
We don't offer custom pricing or discounts for skipped parts of your service.
We maintain a professional environment and expect the same from you. Any inappropriate behavior will not be tolerated.
If you're feeling unwell, please reschedule to avoid spreading illness to our staff and other clients.
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